Shop FAQs
Delivery
When will I get my delivery?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated to be 3-4 business days.
{COVID-19] When will I get my order?
Our fulfillment times for all product may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
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It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
Product | Shipped from US |
|---|---|
Socks | 2-5 business days |
Hoodies | 2-7 business days |
T-Shirts | 2-7 business days |
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line on our Contact form.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at th3mandibox@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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Please be advised that when a product is out of stock, we reserve the right to ship a similar alternative product with a value that is at least equal to the value of the original purchase.
Returns
What's your return policy?
We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at th3mandibox@gmail.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at th3mandibox@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at th3mandibox@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
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If you notice an issue on the products or anything else on the order, please email th3mandibox@gmail.com.
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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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Unclaimed - Shipments that go unclaimed are returned to our printing facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
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We does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
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​This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
